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It is so much easier to be nice to be respectful to put yourself in your customers' shoes and try to understand how you might help them before they ask for help than it is to try to mend a broken customer relationship.
- Mark CubanPhoto by Joel Holland on Unsplash
It is so much easier to be nice to be respectful to put yourself in your customers' shoes and try to understand how you might help them before they ask for help than it is to try to mend a broken customer relationship.
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I think there is a tendency in science to measure what is measurable and to decide that what you cannot measure must be uninteresting.
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