The key to success is to get out into the store and listen to what the associates have to say.

U.P. is a big state. I don't have enough leadership experience for such a big state. I requested the party for two experienced associates to help me and work with me.

We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

Appreciate everything your associates do for the business.

I want to apologize to all of the people I have let down because of my behavior which has reflected badly on my family, friends, co-workers, business associates and others.

"We habitually erect a barrier called blame that keeps us from communicating genuinely with others, and we fortify it with our concepts of who's right and who's wrong. We do that with the people who are closest to us and we do it with political systems, with all kinds of things that we don't like about our associates or our society.

"Your friends, and your associates, and the people around you, and the environment that you live in, and the speakers around you - the speakers around you - and the communicators around you, are the poetry makers.

The fallen angel becomes a malignant devil. Yet even that enemy of God and man had friends and associates in his desolation; I am alone.

I expect that our associates will walk with a little more bounce in their step and understand that this company is behind them and has respect for them.

I want to apologize to all of the people I have let down because of my behavior which has reflected badly on my family friends co-workers business associates and others.