Studying design has made me a much, much more astute observer of this aspect of business. And I'm working mightily to improve my empathic skills. I've dramatically improved my ability to read facial expressions - and I'm trying to be a better, more attentive listener.

Death is the ultimate enemy - and I find nothing reproachable in those who rage mightily against the dying of the light.

These people walk by a widow deformed by leprosy...walk by children dressed in rags living in the street, and they think, 'Business as usual.' But if they perceive a slight against God, it is a different story. Their faces go red, their chests heave mightily, they sputter angry words. The degree of their indignation is astonishing. Their resolve is frightening.

Food is a fairly significant aspect of my life. I have struggled mightily with food. With my weight. And I'm conscious of it. So I have a sensitivity to people who struggle with their weight.