My pet hate, with customers, is those that think it's all about wallets.

While digital wallets are paving the way for the future of payments, you still need to assess whether or not they'll work for your business. If your target audience are less tech-savvy or you're primarily a cash-only business, it may not be worth investing too much into accepting digital payments.

Our culture has filled our heads but emptied our hearts, stuffed our wallets but starved our wonder. It has fed our thirst for facts but not for meaning or mystery. It produces "nice" people, not heroes.

Those who say we should dismantle the role of Poet Laureate altogether the trick they miss is that being called this thing with the weight of tradition behind it and with the association of the Royal family does allow you to have conversations and to open doors and wallets for the good of poetry in a way that nothing else would allow.

A lot of companies have chosen to downsize and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers they would continue to open their wallets.