Whereas most technologies tend to automate workers on the periphery doing menial tasks, blockchains automate away the center. Instead of putting the taxi driver out of a job, blockchain puts Uber out of a job and lets the taxi drivers work with the customer directly.

The violations of these diesel motors by our company go against everything that Volkswagen stands for... at this time, I don't yet have the answers to all the questions. I'm utterly sorry that we have damaged trust in this way. I offer my deepest apologies to our customers, the authorities, and to the public at large for our misconduct.

Everybody understands that you're supposed to say 'our employees are our most valuable asset' to the point where, even if it's really true, they're not going to really trust you until you've earned that - same with customers.

It's a real pleasure to earn the trust of your customers slowly over time by doing what's right.

You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.

The simple act of saying 'thank you' is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen.

I've learned several lessons over the years. First, never take yourself too seriously, or work is boring. Next, people make the difference. You can have great technology, but if it's not complemented by great people, it won't go anywhere. Finally, customers buy from people they like.

My father taught us that to thrive, excellence in technology, quality, and customer service along with cost competitiveness is a prerequisite. His contribution to business, the economy, and society at large can never be underscored enough.

All that Rent the Runway has really done is we've opened up the technology and logistics to make it possible to have the customer decide how long she needs an article of clothing for.

Information technology departments must spend enormous amounts of time and money worrying about integrating big computer systems with billions of pieces of customer data.

We are driven by providing technology to enterprise customers.

What new technology does is create new opportunities to do a job that customers want done.

In Delhi, where I grew up, commerce is brusque. You don't ask each other how your day has been. You might not even smile. I'm not saying this is ideal - it's how it is. You're tied together by a transaction. The customer doesn't tremble before complaining about how cold his food is.

Using science to tell us what customers are looking for is second nature for us here.

Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

We have a relationship with our customer, and that relationship translates into sales.

It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

Take information technology. We have winners implementing CRM (customer relationship management systems) and losers implementing CRM. What mattered in technology is that the technology actually drives either cost reduction or superior strategy execution.

Everyone talks about building a relationship with your customer. I think you build one with your employees first.

Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

Leaders must exemplify integrity and earn the trust of their teams through their everyday actions. When you do this, you set high standards for everyone at your company. And when you do so with positive energy and enthusiasm for shared goals and purpose, you can deeply connect with your team and customers.

My pet hate, with customers, is those that think it's all about wallets.