People usually think according to their inclinations speak according to their learning and ingrained opinions but generally act according to custom.

Your most unhappy customers are your greatest source of learning.

Many corporate leaders and employees have the right intentions but it can be overwhelming when you consider how everything is affected from leadership styles to organizational structure to employee engagement to customer service an marketplace.

I do believe states' rights was a sound doctrine that got hijacked by some unsavory customers for a while - like 150 years or so. I'm professionally obliged to believe that knowledge is better than ignorance but some kinds of forgetting are OK with me.

A civilization is a heritage of beliefs customs and knowledge slowly accumulated in the course of centuries elements difficult at times to justify by logic but justifying themselves as paths when they lead somewhere since they open up for man his inner distance.

A lot of companies have chosen to downsize and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers they would continue to open their wallets.

Customers don't know what they want. There's plenty of good psychology research that shows that people are not able to accurately predict how they would behave in the future. So asking them 'Would you buy my product if it had these three features?' or 'How would you react if we changed our product this way?' is a waste of time. They don't know.

In fact I believe the first companies that make an effort to develop an authentic transparent and meaningful social contract with their fans and customers will turn out to be the ones that are the most successful in the future. While brands that refuse to make the effort will lose stature and customer loyalty.

All my life Americans have been accustomed to thinking of theirs as 'the richest freest' country in the world. By most measurements it was long a contender for that honor and - among the larger countries if equal weight were given to wealth and indices of freedom - probably did deserve to be so described.

St. Louis has a lot of weird food customs that you don't see other places - and a lot of great ethnic neighborhoods. There's a German neighborhood. A great old school Italian neighborhood with toasted ravioli which seems to be a St. Louis tradition. And they love provolone cheese in St. Louis.

Did you ever see the customers in health - food stores? They are pale skinny people who look half - dead. In a steak house you see robust ruddy people. They're dying of course but they look terrific.

We provide food that customers love day after day after day. People just want more of it.

The real and effectual discipline which is exercised over a workman is that of his customers. It is the fear of losing their employment which restrains his frauds and corrects his negligence.

If you reject the food ignore the customs fear the religion and avoid the people you might better stay at home.

I've been accustomed to being famous and having a certain level of attention for 14 years but in the last few months it's changed. It's like on the arcade game I've gone up to the next level.

Your ability to communicate is an important tool in your pursuit of your goals whether it is with your family your co-workers or your clients and customers.

I am prejudiced in favor of him who without impudence can ask boldly. He has faith in humanity and faith in himself. No one who is not accustomed to giving grandly can ask nobly and with boldness.

We see our customers as invited guests to a party and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?

Ultimately it's possible that social media platforms will be designed as templates that the users themselves customize in terms of the best way to express their community and experience of life and brands will have to simply follow suit.

The simple act of saying 'thank you' is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen.

If you do build a great experience customers tell each other about that. Word of mouth is very powerful.

Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par it's our fault plain and simply.

Then not only custom but also nature affirms that to do is more disgraceful than to suffer injustice and that justice is equality.