Now it is evident that a little insight into the customs of every people is necessary to insure a kindly communication; this, joined with patience and kindness, will seldom fail with the natives of the interior.

For me, good service is efficient and discreet; it's that critical balance. As soon as the client sits down, the communication flow has to start. Customers need to feel that the waiters are supervised - that there's a system in place.

When you stop talking, you've lost your customer. When you turn your back, you've lost her.

Indeed, the Royal Family still retain the German custom - introduced by Prince Albert - of opening their presents on Christmas Eve rather than Christmas morning.

Observe constantly that all things take place by change, and accustom thyself to consider that the nature of the Universe loves nothing so much as to change the things which are, and to make new things like them.

I have passed English medical examinations in Hong Kong... In my youth, I experienced overseas studies. The languages of the West, its literature, its political science, its customs, its mathematics, its geography, its physics and chemistry - all these I have had the chance to study.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

Some companies out there quote a start of production that is substantially in advance of when customers get their cars.

I myself, as well as Toyota, am not perfect. I, more than anyone, wish for our customers' cars to be safe.

Times change, things move. F1 used to have customer cars years ago. You could buy a car from March or from Ferrari and go racing.

At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.

My mom and dad divorced when I was 8 years old, but my Dad never left my life. We would go over there on weekends and he'd be playing his guitar, listening to Bobby Blue Bland and B. B. King and KBLX radio while he was out in the garage painting custom cars.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.

In the commercial real estate business, brokers spearhead major accounts. But they wouldn't have customers without the people who oversee construction.

The purpose of a business is to create a customer.

Rural technology is moving from kind of the back office to where everything, every company - sales, marketing, customer acquisition, new product development, media - all industries are becoming technology industries. And it's not information technology: it's business technology.

Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.

Herbalife: the customers are fictitious, the business opportunity is a scam, the university degree is a fraud.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Companies that grow for the sake of growth or that expand into areas outside their core business strategy often stumble. On the other hand, companies that build scale for the benefit of their customers and shareholders more often succeed over time.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

Creating a strong company culture isn't just good business. It's the right thing to do, and it makes your company better for all stakeholders - employees, management, and customers.